AGB.Cloud

Privacy Policy

Last updated: 19, September, 2025

Introduction

This privacy policy ("Privacy Policy") applies to the personal data that ClawCloud (Singapore) Private Limited (“ClawCloud”, "we", "our", or "us") collects and processes in connection with your access to or use of the website <www.agb.cloud> (collectively, the “Website”), as well as the products and services (collectively, the “Services”) provided on the Website. Please note that all terms capitalised but not defined in this Privacy Policy have the meaning set out in the Terms.

By registering as a user on the Website, you agree and consent to us collecting, using, disclosing, and/or sharing your personal data, and disclosing your personal data to our authorised service providers and relevant third parties in the manner and for any of the purposes set forth in this Privacy Policy, and you further agree to the Data Processing Addendum ("DPA").

If you do not agree with the terms of this Privacy Policy, you must not register as a user on the Website for use of the Services.

This Privacy Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your personal data, and any consents you may have provided in connection with this Privacy Policy are cumulative and additional to any rights which we may have under applicable law to handle or process your personal data.

Please note that the Website and the Services are not directed at children under the age of 18. If you believe that we have personal information about or collected from a child under the age of 18, please contact us at intl_dpo@agb.cloud.

What Personal Data We Collect

We generally collect your personal data in three ways as outlined in the sections below: Personal Data You Provide, Automatically Collected Personal Data, Personal Data From Other Sources.

1. Personal Data You Provide

Purchase information. When you make a purchase or payment on or through the Website, we may collect personal data relating to the purchase or payment transaction, such as payment account information, billing address, bank account details, and the services or items you purchased.
Contact Information. When you contact us via a contact form, we may collect the personal data you send us, such as your name, email address, feedback or inquiries about your use of the Website, the Services, or information about possible violations of our Terms of Service (our "Terms"), or other policies.
Support Information. When you request technical support services, we will process your contact information, communication information, as well as information on the reasons for your support request, and any additional information you may provide.
1. Automatically Collected Information
Technical Information. We may collect certain device and network connection information when you access the Services. This information may include your device model, operating system, IP address, system language. We may also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
Usage Information. We may collect information about how you engage with the Services, including information about the duration and frequency of your use, and your settings.
Cookies. We may use cookies and similar tracking technologies to operate and provide the Website. For example, we may use cookies to remember your language preferences, and for security purposes. We may also use these technologies for marketing purposes. To learn more about our use of cookies, please see our “How We Use Cookies and Similar Technologies” section below. We will obtain your consent to our use of cookies where required by law.
1. Information From Other Sources
Log-in, Sign-up, or Linked Services. Users shall sign-up or log-in to the Website using a third-party service (such as Google or GitHub). We may collect information from the service, such as your user name, email address, account ID, avatar url, and/or access token. The personal data we collect may depend on the privacy settings you have set with the third-party service. We suggest that you check the privacy and data policies and practices of the third-party service to learn how they handle personal data.
Payment and Transaction Fulfilment Providers. We may receive information about you from payment and transaction fulfilment providers, such as payment confirmation details.

If you provide us with any personal data relating to a third party (e.g. any end-user), by submitting such personal data to us, you represent to us that you have obtained the consent of such third party to you providing us with their personal data, and for the collection, use and disclosure of their personal data for all purposes set out herein and by or for the benefit of the persons referenced herein.

You should ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with any products and/or services you have requested.

How We Use Your Personal Data
1. We generally collect, use, and/or disclose your personal data to operate, provide, and improve the Services and for the following purposes:
provide and administer the Services, including the associated APIs and SDKs, to use different tools, and provide user support;
enforce our Terms, and other policies that apply to you;
notify you about changes to the services and communicate with you;
to send you marketing communications, where you have signed up to receive them;
maintain and enhance the safety, security, and stability of the Services by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity);
respond to, process and handle your queries, requests, feedback and suggestions, or otherwise providing customer support;
review, improve, and develop the Services, including by monitoring interactions and usage across your devices, analyzing how people are using it, and by improving our technology; and
comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.
1. In addition, where permitted under applicable law, we may also collect, use and disclose your personal data for the following purposes:
verifying your identity;
managing our administrative and business operations and complying with internal policies and procedures;
facilitating our business asset transactions (which may extend to any mergers, acquisitions or asset sales);
making media announcements and providing responses to media queries;
in connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
managing and preparing reports on incidents and accidents; and
any other purpose relating to or reasonably necessary for any of the above.
1. In addition to the matters set forth above, subject to and in accordance with applicable law, you shall be deemed to have consented to us collecting, using, disclosing and sharing amongst ourselves your personal data, and disclosing such personal data to our authorised service providers and relevant third parties:
where in response to a request for your personal data in connection with identified purposes, you voluntarily provide such personal data to us for such purpose(s) and it is reasonable that you would voluntarily provide such personal data; and
where the collection, use and/or disclosure of your personal data is reasonably necessary for the conclusion and/or performance of a contract, between you and us or any other organisation entered into at your request, which may include recipients of your personal data not indicated in this Privacy Policy.
1. Further, in relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use and/or disclose your personal data. If so, we may collect, use and/or disclose your personal data for these purposes as well.
2. In addition to and without limiting the consents you have provided to our collection, use and/or disclosure of your personal data for the purposes set out elsewhere in this Privacy Policy, where permitted by applicable law, we may in accordance the requirements thereof also collect, use and/or disclose your personal data for our legitimate interests or the legitimate interests of another person (but not for sending you direct marketing messages unless you have otherwise provided your consent), including without limitation for the following purposes:
any investigations or proceedings;
fraud detection and prevention;
detection and prevention of misuse of services by users; and
1. We may also collect your personal data from any entity in our corporate group. We may use your personal data, and any entity in our corporate group may disclose your personal data to us, for improving our products, services, processes or business, understanding customer preferences and personalising experiences and recommendations (regardless whether you are an existing or prospective customer of any of the entities in our corporate group).
How We Share Your Personal Data

We may share your personal data with the recipients or in the scenarios listed below, for the purposes described in this Privacy Policy.

1. Service Providers and Third Party Platforms

We may engage service providers that help us provide, support, and develop the Services and understand how it is used. We may share your personal data with these service providers as necessary to enable them to provide their services. The service providers we currently engage include:

hosting, maintenance, backup, storage, virtual infrastructure providers; and
analytics service providers that assist us in providing, supporting, or developing our Services and/or other products or services, as well as improving and optimising the same

We may share your personal data with third party platforms and partners whose platform or services are integrated with the Website or Services. For example, when you sign-up or log-in to the Website or Services using your account details from a third-party platform (such as Google), we may share your personal data and certain Technical Information to facilitate this. The Services may also include links to other websites operated by third parties and third-party services. We are not responsible for the privacy practices of such third parties. You should check the relevant third party's privacy policy to determine how they will handle any personal data they collect, use, or disclose.

1. Our Corporate Group

We may share your personal data with other entities within our corporate group. These entities may process the personal data and other information to support our Website and Services and provide various functions, such as storage, content delivery, security, research and development, analytics, customer and technical support, and content moderation.

1. Others

We may also share your personal data to other recipients to whom you consent to us disclosing your personal data to, and/or in other scenarios such as the following:

Corporate Transactions. To the extent permitted by applicable laws and subject to your consent when required, your personal data may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.
Legal Obligations and Rights. We may access, preserve, and share your personal data with law enforcement agencies, public authorities, copyright holders, or other third parties if we have good faith belief that it is necessary to:
comply with applicable law, legal process or government requests, as consistent with internationally recognised standards;
protect the rights, property, and safety of our users, and others as required or permitted by law;
investigate potential violations of and enforce our Terms or any other applicable terms, policies, or standards; or
detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.
How We Use Cookies and Similar Technologies

We may use cookies and similar technologies to gather information resulting from access and/or use of the Website. Cookies are small text files stored in your computing or other electronic devices when you visit our Website for record keeping purposes. Cookies can allow us to provide you with a personalised user experience, such as by allowing us to retrieve information which you previously provided us.

The technologies we use may include:

1. Essential Cookies

These cookies are crucial for the core functions of the website and must be enabled to ensure the proper operation of the service:

Cookie Name	Purpose	Category
agb_session_cookie	Maintains user login status	Essential (Functionality)
agb_csrf_token	Prevents Cross-Site Request Forgery (CSRF) attacks	Essential (Security)
acw_tc	Web Application Firewall (WAF) protection management	Essential (Security)
_c_WBKFRo	Alibaba Cloud Captcha 2.0	Essential (Security)
_nb_ioWEgULi		Essential (Security)

1. Preference Cookies

Cookie Name	Purpose	Category
agb_locale	Records user language preferences	Non-essential (Preference)
agb_theme	Records user theme preferences	Non-essential (Preference

1. Third-Party Data Collection Explanation

The Website may include third-party tools, whose cookie policies comply with their respective data protection regulations:

Google Analytics

Used for anonymous analysis of website traffic and experience optimisation. Cookies set by Google include:

- Cookie Name：ga, ga* and others
  - Purpose：To collect anonymous statistics (such as page views, traffic sources, device types, time spent on site, etc.)
  - Data Controller：Google (please refer to Google’s privacy policy)

If you do not agree to such use of cookies, you can adjust your browser settings accordingly. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies.

The way which cookies can be managed depends on your browser. Please check with your browser provider on how you may configure or disable cookies on your browser.

If you do not agree to our use of cookies and other technologies as set out in this Privacy Policy, you should delete or disable the cookies associated with our Website by changing the settings on your browser accordingly. However, you may not be able to use certain aspects of the Website, and this may also impact your user experience while on our Website.

Your Rights and Choices

Depending on where you live, you may have certain rights with respect to your personal information, such as a right to know how we collect and use your personal information. You may also have a right to access, delete, transfer, or correct your personal information; to be informed of the ways in which we process your personal information; to object to certain processing activities; to file complaints with authorities, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please contact us by using the contact information provided in the "Contact Us" section if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

The Security of Your Information

Security of your information is important to us. We use commercially reasonable endeavors to protect the personal data that you provide to us. We also employ several security techniques, including but not limited to the use of industry-standard Transport Layer Security (TLS) encryption for transmission of personal data in registration information and payment information and the adoption of identity, credential and access management measures for transmission of such personal data to prevent security breaches and unauthorized access of personal data. We limit access to your personal data and other data to people who need access to such data for their work.

Where We Store Your Personal Data

We generally store and process the personal data we collect in secure servers located in Singapore. Depending on where you are located and the features of the Website or Services which you access or use, your personal data may be transferred out of and processed outside of the jurisdiction in which you are located. Where we transfer any personal information out of the country where you live, including for one or more of the purposes as set out in this Privacy Policy, we will do so in accordance with the requirements of applicable data protection laws.

How Long Do We Keep Your Personal Data

We retain your personal data for the purposes described in this Privacy Policy where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). In certain circumstances, we may need to keep your personal data for legal reasons after our relationship has ended. The specific retention periods depend on the nature of the personal data and why it is collected and processed, and the nature of the business or legal requirement.

Privacy Policy Updates

We may amend or update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you of any material changes to this Privacy Policy by updating the "Last Updated" date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy from time to time to stay informed of our privacy practices.

Contact Us

If you would like to withdraw your consent to any use of your personal data, would like to obtain access and/or make corrections to your personal data records, have any questions about this Privacy Policy, and/or have any questions, complaints or requests regarding your personal data, you can contact our Data Protection Officer (DPO) via the contact details set out below:

Attention: DPO
Email address: intl_dpo@agb.cloud

Please note that if your personal data has been provided to us by a third party, you should contact such third party directly to make any queries, feedback, and access and correction requests to us on your behalf.

You may withdraw your consent as provided for under the applicable law. However, if you withdraw your consent to any or all collection, use, and/or disclosure of your personal data for one or more purposes, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you, administer any contractual relationship already in place, or perform or conclude an existing or prospective agreement. This may also result in the termination of any agreements you have with us and/or you being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such event are expressly reserved.